Last Updated: August 2026
Overview
At On Grain Studio, every garment is made to measure and crafted by hand in our Kolkata atelier. Because each piece is bespoke, our shipping process differs from standard retail. This policy outlines how we handle production timelines, packaging, and delivery of your custom garments.
Production Timelines
Since every garment is individually crafted, production time varies based on the complexity of the design:
- Standard bespoke garments: 2–4 weeks from order confirmation
- Heavily embellished or bridal pieces: 4–6 weeks (or as communicated at the time of consultation)
- Rush orders: Subject to availability and may attract an additional charge. Please discuss with our team.
Production begins only after your design, measurements, and advance payment are confirmed. The estimated delivery date will be communicated to you at the time of order confirmation.
Delivery Within India
Shipping Coverage
We deliver across India. All shipments originate from our studio in Kolkata, West Bengal.
Shipping Methods
- We use trusted, insured courier partners to ensure your garment arrives safely.
- Shipments are carefully packaged to protect the garment during transit.
- For clients in Kolkata, self-pickup from our studio is also available.
Delivery Timeframes (After Production)
- Within Kolkata: 1–2 business days
- Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad): 3–5 business days
- Rest of India: 5–7 business days
Please note these are estimated timeframes after your garment is ready for dispatch. Actual delivery may vary depending on the courier service and your location.
Shipping Charges
- Shipping charges, if applicable, will be communicated at the time of order confirmation.
- Complimentary shipping may be offered for orders above a certain value (as communicated by our team).
- Any customs duties or additional charges for remote locations (if applicable) are the responsibility of the client.
Order Tracking
- Once your garment is dispatched, we will share the tracking details via WhatsApp or email.
- You can track your shipment using the courier partner's website or app.
- If you face any issues with tracking or delivery, please contact us immediately.
Packaging
Your garment will be:
- Carefully pressed and finished before dispatch
- Wrapped in protective tissue and placed in branded packaging
- Shipped in a sturdy box to prevent damage during transit
We take great care in presentation because your garment deserves to arrive looking as beautiful as when it left our studio.
Delivery Issues
Damaged in Transit
If your package arrives damaged, please:
- Do not discard the packaging
- Photograph the damage (both packaging and garment)
- Contact us within 24 hours of receiving the package
We will work with the courier partner and arrange for a resolution, which may include repair or replacement depending on the extent of damage.
Non-Delivery or Lost Shipments
If your shipment is not delivered within the expected timeframe, please contact us. We will coordinate with the courier partner to locate your package and ensure delivery. In the rare event that a shipment is lost, we will arrange a replacement at no additional cost to you.
International Shipping
Currently, we ship within India only. For international enquiries, please reach out to us directly and we will explore available options on a case-by-case basis.
Contact Us
For any shipping-related queries, please get in touch:
