Privacy Policy | On Grain Studio

Last Updated: August 2026

Introduction

On Grain Studio ("we," "us," or "our") is a bespoke womenswear atelier based in Kolkata, West Bengal, India. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, book appointments, place orders, or communicate with us.

Information We Collect

Personal Information You Provide

When you engage with On Grain Studio, we may collect the following information:

Full name
Email address
Phone number / WhatsApp number
Postal address (for delivery of garments)
Body measurements (for made-to-measure orders)
Style preferences and design notes
Payment information (processed securely through third-party payment gateways)
Communication history (emails, WhatsApp messages, consultation notes)

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and approximate location
Browser type and version
Device information
Pages visited and time spent
Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your bespoke orders and made-to-measure garments
To schedule and manage appointments (in-store or virtual consultations)
To communicate with you about your orders, fittings, and delivery
To send updates about new collections, events, and promotions (only with your consent)
To improve our website, services, and client experience
To comply with legal and regulatory obligations

How We Store and Protect Your Data

Your personal data is stored securely and we implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure, encrypted storage for digital records
Limited access to personal data (only authorised personnel)
Regular review of data handling practices

Body measurements and bespoke design notes are treated as confidential client information and are never shared with third parties for marketing purposes.

Sharing of Information

We do not sell or rent your personal information. We may share your data only in the following limited circumstances:

Delivery partners: Your name, address, and phone number may be shared with trusted courier and logistics partners for garment delivery.
Payment processors: Payment information is processed by secure, PCI-compliant third-party gateways. We do not store your full payment card details.
Legal requirements: We may disclose information if required by Indian law, court order, or government authority.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand how visitors use our site and allow us to improve functionality. You can manage cookie preferences through your browser settings.

Your Rights

Under applicable Indian data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data (subject to legal and contractual obligations)
Withdraw consent for marketing communications at any time
Object to processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Measurement records and order history may be retained to assist with future orders unless you request deletion.

Third-Party Links

Our website may contain links to third-party websites (such as Instagram or WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

On Grain Studio
Kolkata, West Bengal, India
Email: ongrainstudio@gmail.com
Phone: +91 7059240556
WhatsApp: +91 7059240556
Instagram: @ongrainstudio